Customer-owned Service Line Material Inventory Program
What is a Service Line?
A service line is the pipe that runs underground from the water main in the street directly to your home. The service line ownership is split: The District owns and maintains the segment of the pipe between the water main in the street to the shutoff valve at the property line. From there, the Customer owns and is responsible for the pipes between the home and the property line, and inside the home.
Service lines in BWD are primarily copper, plastic, or galvanized. We have never found a lead service line, and do not expect to.
What BWD has been doing:
- Actively reviewing public records and district records
- Collecting customer surveys/photos online and via email
- Door-to-door outreach
- In-person Service Line Material inspections
- Data collection during routine maintenance activities
- Service line vacuum excavations
Here is how you can help:
- You can call Customer Service at 207-443-2391 between 7:30am – 3:00pm Monday – Friday to schedule an appointment for one of our technicians to inspect the service line. Inspections take less than 10 minutes.
- You can complete the survey by clicking the link below or via the QR Code below using your cell phone or computer.
- You can take photos of the meter and pipe entering your home then email them to servicelineinventory@bathwd.org along with the service address.
Lead Status Unknown Service Line List (Updated: 9/5)
- 179 LINCOLN STREET
- 26 LINCOLN STREET