Customer-owned Service Line Material Inventory Program

Bath Water District Needs Your Help!

To comply with the US EPA Lead and Copper Rule change, BWD is required to inventory the pipe material of both the district-owned segment and customer-owned segment of BWD’s 3,781 Service Lines.

To date, BWD have inventoried 94% of the Service Line Materials for both segments of Service Lines.

The remaining 223 Service Lines require identification of the customer-owned segment. Customers who have not submitted your customer-owned Service Line Material survey, please do so ASAP.

Any Lead Status Unknown Service Lines are required by law to be treated as lead service lines and will trigger public notification and education requirements.

What is a Service Line?

A service line is the pipe that runs underground from the water main in the street directly to your home. The service line ownership is split: The District owns and maintains the segment of the pipe between the water main in the street to the shutoff valve at the property line. From there, the Customer owns and is responsible for the pipes between the home and the property line, and inside the home.

Service lines in BWD are primarily copper, plastic, or galvanized. We have never found a lead service line, and do not expect to.

What BWD has been doing:

  • Actively reviewing public records and district records
  • Collecting customer surveys/photos online and via email
  • Door-to-door outreach
  • In-person Service Line Material inspections
  • Data collection during routine maintenance activities
  • Service line vacuum excavations

Here is how you can help:

  • You can call Customer Service at 207-443-2391 between 7:30am – 3:00pm Monday – Friday to schedule an appointment for one of our technicians to inspect the service line. Inspections take less than 10 minutes.
  • You can complete the survey by clicking the link below or via the QR Code below using your cell phone or computer.
  • You can take photos of the meter and pipe entering your home then email them to along with the service address.

© 2024 Bath Water District, All Rights Reserved
photo by Howard Cederlund

Web Hosting Provided by Maine Hosting Solutions